For Mandarin Oriental, it was not possible to continuously refresh the teams on brand standards relying on classroom training. They are not able to customize training on other e-learning platforms.
We uploaded over 40 modules to the system. From the data, we can see that 72% of the users log in every day, even on weekends. There are 250 colleagues with over 2 million interactions per year. With this impressive engagement level, the colleague with the highest knowledge growth has improved 512% since studying on the app. The data shows that 5 minutes of app usage per day has led to a 70% knowledge increase on training materials. Through using ATIOM, Mandarin Oriental Guangzhou achieved their highest LQA Audit score ever.