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The 2025 Hotel Service Index

Discover the top hotels redefining service excellence across the APAC region.

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The report for hospitality leaders

Atiom’s Hotel Service Index is a key resource for hospitality leader operating in the Asia-Pacific Region (APAC). From this report, you can expect to:

  • Understand which properties are wowing guests in key markets across the region
  • See what sets the top-ranking properties and hospitality brands apart from the competition
  • Identify the strategies and tactics hospitality teams can employ to rise through the rankings
9

Countries

180

Hotels

11

Experience factors

About the report

The Hotel Service Index report by behavioral tech leader Atiom is the definitive ranking of guest experience reviews across the APAC region. The data has been collected in the summer of 2025, a full methodology can be given upon request.

About Atiom

Atiom is the leader in behavioral change for hospitality workforces worldwide. In just a few minutes a day, hospitality staff can develop the necessary skills to deliver excellent service and to delight every guest that walks through your door.

Learn more at atiom.app

Want to learn about service standards in the Gulf region?

Download our previous report - the 2025 Hotel Service Index: GCC Edition.

DOWNLOAD NOW
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