The Role : 

The Customer Success Executive supports the Customer Success Director in the day-to-day execution of client delivery and ongoing account operations. This role is focused on hands-on execution, coordination, and client support, ensuring that onboarding, training, and adoption activities run smoothly across multiple accounts.

You will work closely with the Customer Success Director and wider Customer Success team to deliver a high quality client experience. The Client Success Executive plays a critical role in ensuring operational excellence and consistency in the delivery of Atiom to clients.

This is an execution focused role suited for someone who is highly organized, detail oriented, and comfortable working across multiple clients and priorities.

Key Responsibilities

Client Delivery and Support

• Support onboarding and rollout activities for new and existing clients under the direction of the Customer Success Director.
  
  
• Assist in preparing and delivering client training sessions.
  
  
• Handle day-to-day client communications related to delivery, usage, and support.
  
  
• Ensure client requests and issues are tracked, followed up on, and resolved promptly.

Adoption and Engagement Support

• Monitor usage and engagement data to help identify risks or opportunities.
  
  
• Support initiatives aimed at increasing adoption and participation on the Atiom platform.
  
  
• Assist in maintaining high levels of client satisfaction through consistent follow-up and responsiveness.
  
  

Reporting and Documentation

• Prepare regular reports, presentations, and materials based on Atiom data.
  
  
• Maintain up-to-date documentation, including training materials and internal playbooks.
  
  
• Support the preparation of business reviews and client updates.

Internal Coordination

• Work closely with the Customer Success Director to prioritize tasks and manage workload.
  
  
• Coordinate with Product and internal teams to relay client feedback and operational issues.
  
  
• Support process improvement initiatives within the Customer Success function.

Qualifications and Experience

• Minimum of 2 years of experience in customer success, account coordination, project coordination, or a similar client-facing role.
  
  
• Strong organizational skills with the ability to manage multiple tasks and deadlines.
  
  
• Excellent communication skills in English. Additional languages are a plus.
  
  
• Comfortable working in a support and execution role rather than a commercial or sales role.
  
  
• Strong attention to detail and follow-through
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• Proficiency in presentation tools such as PowerPoint or Keynote and strong MS Office skills.
  
  
• Experience working with SaaS platforms is preferred.

About Atiom 

Atiom is a behavioral technology company helping frontline teams across the globe work safer, smarter, and more connected. Our platform blends habit-forming UX, enterprise training, and AI-driven insights into one easy-to-use system that drives real-world change.

We’re a tight-knit, mission-driven team that values autonomy, trust, and thoughtful engineering.

How to Apply

Interested candidates are invited to submit their resume, a cover letter outlining their suitability for the role, and a portfolio to careers@atiom.ai.

Atiom is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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